When it comes to finding the perfect HVAC dealer for your heating and cooling needs, there are a few things you’re probably looking for. If you aren’t sure how to find a dealer that you can trust, check out these five traits that a perfect HVAC dealer will have. You will want to make sure you can count on all of these on the HVAC technician you choose. Remember to ask questions if you’re unsure about something. A reputable company has no trouble answering them.
When looking for an HVAC dealer you want to deal with someone that is going to be honest about the situation. For example, when you’re having trouble with your HVAC unit you do not want them to just throw a band-aid on the problem. Likewise you do not want them to suggest a new unit when a repair is all you really need at the moment. Discuss the problems with your HVAC dealer and be comfortable with the answers they give you. If you are not comfortable then always get a second opinion. Honesty is still the best policy around when it comes to your HVAC needs.
You want to deal with a company that takes the time to have their staff factory trained on the brands they use and recommend. You want to be able to trust that they know what they are doing when they arrive at your home. Being factory trained helps to give you that confidence in your HVAC technician and company you chose to work with. Being NATE certified also helps you to relax knowing they have been through rigorous training for their job.
You want not only the company to be reputable but the technician they send to your home should be competent as well. These are the ones who will be actually handing installations, repairs, maintenance and service on the unit. You want them to know what they are doing. If they seem to be unable to handle the situation, do not hesitate to call the office and ask for a new technician to be sent out. You want to be comfortable with what they are working on and that you will stay cozy in your home.
When it comes to showing up on time, that makes a huge difference in your first impression of a company. If they are late for a scheduled appointment, that makes a bad impression from the start. It also makes it feel as though they are rushed to get to the next appointment. You want to deal with someone who can handle your concerns in a timely manner. Arriving on time is a huge part of being able to trust your company to do what they say they will. There are unforeseen circumstances but most companies will inform you of this before it’s your time to have service performed.
Consider how they have handled your situation. Was it with respect? Were your questions answered? Did you feel like you were not treated properly? Customer service is still a huge aspect of what HVAC dealer to work with. Check out the online reviews as word of mouth goes a lot farther than a commercial on television does. See what other customers of theirs have to say. Try to find reviews on websites such as Google instead of just the testimonies on the company site. This will allow you to get unbiased reviews as the company can not pick and choose which ones they show.
Do your research before going with an HVAC dealer. You’ll be glad you did!